Privacy Policy

1. Information We Collect

When you use our services or submit an inquiry, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Date of birth
• Physical address
• Government benefit status (SNAP, Medicaid, Medicare)
• Device information (IMEI, model, carrier)

2. How We Use Your Information

• To determine your eligibility for Lifeline and ACP federal assistance programs
• To contact you about your application status and next steps
• To connect you with authorized Lifeline program service providers
• To comply with federal program reporting requirements

3. SMS & Phone Communications

By submitting your information through our website or contact forms, you consent to receive SMS text messages and phone calls from Lifeline Connect Services and its authorized agents regarding your application, eligibility, and enrollment status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time. Reply HELP for assistance.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share your information only with authorized Lifeline program providers and carriers necessary to process your application, and as required by applicable federal or state law.

5. Data Security

We implement industry-standard encryption and security practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information that we hold. To exercise these rights, please contact us using the information below.

7. Contact Us

If you have questions about this Privacy Policy, please contact us: